Workplace Safety & Emergency
Workplace safety is essential for protecting both staff and patrons in licensed establishments. This topic covers bouncer and security protocols, emergency exit procedures, overdose response (including naloxone), fire safety, de-escalation techniques, incident reporting, and how to handle violent situations, medical emergencies, and crowd management.
Study Guide: Workplace Safety & Emergency
Review these sample questions before starting the practice test.
Q1: What is the first thing a server should do if a fight breaks out in the establishment?
- A. Alert security or management immediately and call 911 if needed ✓
- B. Jump in to break it up physically
- C. Ignore it and continue serving
- D. Start recording on their phone
Staff should never physically intervene in a fight. The priority is to alert security or management and call 911 if the situation is dangerous.
Q2: Where should emergency exit locations be posted in a licensed establishment?
- A. Only in the kitchen
- B. In clearly visible locations throughout the premises, including near entrances ✓
- C. Only in the manager's office
- D. They do not need to be posted
Emergency exit maps and signs must be clearly visible throughout the establishment so that both staff and patrons can evacuate quickly in an emergency.
Q3: A patron collapses and is unresponsive. What should you do first?
- A. Offer them water
- B. Shake them vigorously
- C. Call 911 immediately and check for breathing ✓
- D. Move them outside for fresh air
An unresponsive person requires immediate emergency medical attention. Call 911, check for breathing, and be prepared to administer CPR if trained.
Q4: What is the role of a bouncer or door staff at a licensed venue?
- A. To intimidate patrons
- B. To serve drinks at the door
- C. Only to collect cover charges
- D. To manage entry, check IDs, monitor patron behavior, and maintain a safe environment ✓
Door staff are responsible for controlling entry, verifying IDs, monitoring capacity, observing patron behavior, and helping maintain a safe environment for everyone.
Q5: Under Ontario fire code, what must a licensed establishment maintain regarding occupancy?
- A. The posted maximum occupancy must never be exceeded ✓
- B. No limits apply to bars
- C. Occupancy limits only apply on weekends
- D. Only restaurants have occupancy limits
All licensed establishments must comply with fire code occupancy limits. Exceeding capacity creates serious safety risks and can result in fines and licence issues.
Q6: What should staff do if they smell gas or suspect a gas leak?
- A. Light a match to check
- B. Evacuate the premises immediately and call 911 from outside ✓
- C. Open windows and continue operating
- D. Ignore it unless they see flames
A suspected gas leak requires immediate evacuation. Do not use electrical switches, open flames, or phones inside. Call 911 from a safe distance outside.
Q7: A patron shows signs of a possible opioid overdose (slow breathing, blue lips, unresponsive). What should you do?
- A. Give them coffee
- B. Put them in a cold shower
- C. Call 911 immediately and administer naloxone (Narcan) if available and trained ✓
- D. Wait to see if they recover on their own
Opioid overdose is life-threatening. Call 911 immediately. If naloxone is available and you are trained to use it, administer it. Place the person in the recovery position.
Q8: What is the "recovery position" used for in emergencies?
- A. A yoga pose for relaxation
- B. Laying the person flat on their back
- C. Sitting the person upright
- D. Placing an unconscious breathing person on their side to prevent choking on vomit ✓
The recovery position places an unconscious but breathing person on their side, which prevents them from choking if they vomit. This is critical for intoxicated or overdosing individuals.
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